Refund policy

Returns & Exchanges

At Tate & Berry, we believe getting dressed should feel effortless and enjoyable. If your purchase isn't quite right, we're here to help.

Return Eligibility

We gladly accept returns within 14 days of the date your order is delivered.

To be eligible for a return, items must be:

- Unworn and unwashed

- Free of stains, odors, pet hair, or damage

- In their original condition with all tags attached

- Returned in the original packaging whenever possible

Items that do not meet these conditions may be declined and returned to the sender.

Exchanges

Need a different size?

We're happy to exchange eligible items for another size, subject to availability. If your requested size is unavailable, a refund will be issued once your return has been received and approved.

Return Shipping

Customers are responsible for return shipping costs unless:

- You received the wrong item.

- Your item arrived damaged or defective.

If we made a mistake, we'll make it right by covering the return shipping and resolving the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable.

Complimentary Gifts

If your order included complimentary promotional gifts, such as a pouch, rhinestone drawstrings, stickers, magnets, or other promotional items, those items must also be returned with your eligible return.

If complimentary gifts are not returned, Tate & Berry reserves the right to deduct their retail value from your refund.

Final Sale Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

- Gift cards

- Clearance or marked final sale items

- Personalized or customized products

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

How to Start a Return

To begin a return or exchange, please contact our customer care team with your order number and the reason for your return.

We'll provide the next steps and instructions for returning your item.

Our Promise

Every Tate & Berry piece is thoughtfully designed to bring comfort, simplicity, and timeless style to everyday life. If something isn't right, we'll do our best to make it right with fairness, care, and respect.

Thank you for supporting our small family business. It truly means the world to us.